At Jili Com, your personal data is handled with the same care we apply to your gaming experience. This Privacy Policy explains exactly what information we collect, why we collect it, how we use it, and the rights you have over your own data as a player on our Philippine platform.
Registration details, transaction records, device info, and gameplay data — only what's needed to run the platform.
SSL encryption, access controls, and secure storage. Your data is never sold to third parties for marketing.
Access, correct, or request deletion of your personal data at any time by contacting our support team.
This policy complies with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules.
Jili Com (" we", "us", "our") is committed to protecting the privacy and personal data of every player who uses our platform at jili-com.com. We understand that trust is the foundation of any good gaming experience, and that trust starts with being transparent about how we handle your information.
This Privacy Policy applies to all personal data collected through the Jili Com website, mobile application, customer support channels, and any other services we operate. It has been prepared in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC).
By creating a Jili Com account or continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact us to close your account.
For the purposes of the Data Privacy Act of 2012, Jili Com is the Personal Information Controller in respect of the personal data you provide when using our platform. This means we determine the purposes and means by which your personal data is processed.
Where we engage third-party service providers to process data on our behalf — such as payment processors, KYC verification providers, or analytics platforms — those parties act as Personal Information Processors and are bound by data processing agreements that require them to handle your data only as instructed by Jili Com and in compliance with applicable Philippine law.
Our designated Data Protection Officer (DPO) can be reached via the contact details provided in Section 13 of this policy. The DPO is responsible for overseeing our data protection strategy and ensuring compliance with the Data Privacy Act.
When you register for an account, complete KYC verification, make transactions, or contact our support team, we collect the following categories of personal data:
When you access and use the Jili Com platform, we automatically collect certain technical and behavioral data:
We may receive personal data about you from third parties in the following circumstances:
| Data Category | Examples | Source |
|---|---|---|
| Identity | Name, DOB, Gov't ID | You / KYC provider |
| Contact | Email, mobile, address | You |
| Financial | GCash, bank account, transactions | You / payment processors |
| Technical | IP address, device ID, browser | Automatic collection |
| Gaming | Game history, wagers, sessions | Automatic collection |
| Communications | Support chat, email records | You |
Jili Com uses your personal data only for legitimate, specified purposes. The table below outlines the primary purposes for which we process your data:
We use your identity, contact, and account data to create and maintain your Jili Com account, verify your eligibility to play, process your deposits and withdrawals, and deliver the gaming services you have requested. Without this processing, we cannot provide you with access to the platform.
Philippine law requires us to verify the identity of all players (KYC), monitor transactions for suspicious activity, and report certain transactions to the Anti-Money Laundering Council (AMLC). We also retain records as required by PAGCOR regulations and applicable tax laws. This processing is mandatory — we cannot waive it.
We analyze account activity, transaction patterns, and device data to detect and prevent fraud, money laundering, bonus abuse, and unauthorized account access. This protects both you and the integrity of the Jili Com platform.
We use your gaming data — including session duration, wager frequency, and win/loss patterns — to monitor for signs of problem gambling and to enforce responsible gaming tools such as deposit limits and self-exclusion. This processing is in your vital interest and is required by our operating standards.
Communications data is used to respond to your inquiries, resolve disputes, and improve the quality of our support services. Support interactions may be recorded and retained for quality assurance and training purposes.
Aggregated and anonymized usage data helps us understand how players interact with the platform, identify technical issues, and improve game offerings and user experience. Where possible, this analysis is conducted on anonymized data sets that cannot be linked back to individual players.
With your explicit consent, we may send you promotional emails or in-platform notifications about new games, bonuses, and special offers on Jili Com. You may withdraw your consent and opt out of marketing communications at any time through your account settings or by contacting support.
We do not sell your personal data. Jili Com does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Full stop.
Under the Data Privacy Act of 2012, Jili Com processes your personal data on the following legal bases:
We share personal data with carefully selected third-party service providers who assist us in operating the Jili Com platform. These include payment processors (GCash, PayMaya, BPI, BDO, Metrobank), KYC and identity verification providers, cloud hosting and infrastructure providers, customer support software providers, and fraud detection services. All service providers are bound by data processing agreements and may only use your data as instructed by Jili Com.
We may disclose your personal data to PAGCOR, the AMLC, the National Privacy Commission, law enforcement agencies, or courts of competent jurisdiction where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of Jili Com, our players, or the public.
In the event of a merger, acquisition, or sale of all or part of Jili Com's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Privacy Policy that result from it.
Jili Com does not sell, rent, or otherwise transfer your personal data to third parties for commercial or marketing purposes. Any sharing of data is limited to what is strictly necessary for the purposes described in this policy.
International Transfers: Some of our service providers may be located outside the Philippines. Where personal data is transferred internationally, Jili Com ensures that appropriate safeguards are in place, consistent with the requirements of the Data Privacy Act and NPC guidelines.
Cookies are small text files placed on your device when you visit the Jili Com platform. They help us recognize your device, remember your preferences, keep you logged in, and understand how you use our services. We also use similar technologies such as web beacons, pixel tags, and local storage.
You can manage non-essential cookies through your browser settings or through the cookie preference center available on the Jili Com platform. Please note that disabling certain cookies may affect the functionality of the platform.
Jili Com retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following retention periods apply:
| Data Type | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years | Legal / regulatory obligation |
| Transaction Records | 5 years from transaction date | AML / PAGCOR requirements |
| KYC Documents | 5 years from account closure | Legal obligation |
| Gaming History | 3 years from last activity | Legitimate interests / disputes |
| Support Communications | 2 years from last interaction | Legitimate interests |
| Marketing Preferences | Until consent withdrawn + 1 year | Consent |
| Technical / Log Data | 12 months | Security / fraud prevention |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with our data disposal procedures. Where data is subject to an ongoing legal dispute or regulatory investigation, retention may be extended until the matter is resolved.
Jili Com implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
Your Role in Security: While we take every reasonable precaution to protect your data, you also play an important role. Use a strong, unique password for your Jili Com account, enable two-factor authentication, and never share your login credentials with anyone. If you suspect unauthorized access to your account, contact our support team immediately.
Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by Jili Com. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 13.
You have the right to be informed about how your personal data is collected, used, and processed. This Privacy Policy fulfills that obligation.
You may request a copy of the personal data we hold about you, along with information about how it is being processed. We will respond to access requests within fifteen (15) working days.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account information directly through your account settings.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent. Note that some data must be retained to comply with legal obligations and cannot be deleted on request.
You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, though we may be able to demonstrate compelling grounds to continue.
Where technically feasible, you may request a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. We encourage you to contact us first so we can attempt to resolve the matter directly.
We will respond to all data subject requests within fifteen (15) working days of receipt. In complex cases, this period may be extended by a further fifteen (15) working days, and you will be notified of the extension and the reason for it.
The Jili Com platform is strictly intended for adults aged 21 years and older, in accordance with Philippine law governing casino-style gambling. We do not knowingly collect personal data from individuals under the age of 21.
If we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the Jili Com platform, please contact us immediately using the details in Section 13.
21+ Only: Underage gambling is illegal in the Philippines. Jili Com uses age verification measures during registration and KYC to enforce this restriction. Parents and guardians are encouraged to use parental control software to prevent minors from accessing gambling platforms.
Jili Com reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is displayed at the top of this page.
Where changes are material — meaning they significantly affect your rights or how we use your data — we will notify registered players via the email address associated with their account at least fourteen (14) days before the changes take effect. For non-material updates, the revised policy will be posted on this page and will take effect immediately upon posting.
Your continued use of the Jili Com platform following notification of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the revised policy, you must stop using the platform and contact us to close your account.
If you have any questions about this Privacy Policy, wish to exercise your data privacy rights, or want to raise a concern about how Jili Com handles your personal data, please contact our Data Protection Officer:
Data Protection Officer — Jili Com
Email: [email protected]
General Support: [email protected]
Response Time: Within 15 working days
Support Hours: 24 / 7 / 365
If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines. The NPC is the government body responsible for administering and implementing the Data Privacy Act of 2012.
For questions about our platform rules, please review our Terms & Conditions. For responsible gaming support, visit our Responsible Gaming page. For general platform questions, our FAQ page is a good starting point.
Six principles that guide how Jili Com handles your personal information
We tell you exactly what data we collect and why — no hidden processing, no vague language. This Privacy Policy is written to be understood, not to confuse. If something isn't clear, our support team is available 24/7 to explain.
Every connection to Jili Com is protected by SSL/TLS encryption. Your login credentials, financial data, and personal information travel over an encrypted channel — the same standard used by Philippine banks and major e-wallets.
Access, correct, or request deletion of your personal data at any time. Update your marketing preferences in your account settings. Exercise your full rights under the Philippine Data Privacy Act — we make it straightforward.
Our data practices are built around Republic Act No. 10173 — the Data Privacy Act of 2012. We work with a designated Data Protection Officer and follow NPC guidelines to keep your rights protected under Philippine law.
Your personal information is not a product. Jili Com does not sell, rent, or trade your data to third-party marketers. Data sharing is limited strictly to what is necessary to operate the platform and comply with the law.
We use your gaming activity data to look out for you — monitoring for signs of problem gambling and enforcing the responsible gaming tools you set. Your data helps keep your experience safe, not just profitable for us.
Your data is protected — now enjoy the platform with confidence
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Terms & ConditionsData Privacy Act of 2012 compliant · 21+ only · Philippines only · PAGCOR regulated